Processing Time
Orders are carefully packed and processed within 2–3 business days (Monday–Friday, excluding holidays).
During new launches or sales, processing times may be slightly longer. Thank you for your patience and excitement while we prepare your order.
Shipping
We currently ship within the United States. Standard shipping typically takes 3–7 business days once your order has shipped.
You’ll receive a tracking number by email once your package is on its way.
Ecnoy & Company is not responsible for carrier delays, weather disruptions, or incorrect shipping addresses provided at checkout.
Preorders
If your order includes a preorder item, your full order will ship once that item is ready.
Estimated ship times are always listed in the product description.
Returns & Exchanges
All sales are final. However, if your order arrives damaged or incorrect, please reach out within 7 days of delivery using our Contact Form with your order number and photos — and we’ll make it right.
Order Changes
If you need to make a change, please reach out as soon as possible through our Contact Form. We’re happy to assist if your order hasn’t yet shipped. Once fulfilled, we’re unable to modify or cancel it.
Lost or Missing Packages
If tracking shows your package as delivered but you haven’t received it, please check with neighbors or your local post office first.
We’re always happy to assist with tracking inquiries and help you connect with the carrier to locate your package — please submit details through our Contact Form.